WARRANTY POLICY

Shop with confidence.

Securely products are built for everyday residential use and we stand behind their quality.

We offer warranties covering defects in materials or workmanship under normal residential use.
Warranty periods may vary by product. Please refer to individual product listings for specific coverage details.

What Our Warranty Covers
Our warranty covers defects in:

  • Materials
  • Manufacturing
  • Workmanship

That affect the structural integrity or intended use of the product.
Products must be:

  • Installed correctly
  • Used as intended
  • Maintained appropriately
What Is Not Covered
  • Accidental damage
  • Collision or impact
  • Misuse or neglect
  • Incorrect installation
  • Normal wear and tear
  • Cosmetic damage (unless stated otherwise)
  • Alterations or modifications
  • Damage caused by extreme weather conditions

If installation instructions are not followed, warranty may be void.

Warranty Periods

Warranty coverage varies by product category:

[PRODUCT CATEGORY 1] – [FILL WARRANTY PERIOD]
[PRODUCT CATEGORY 2] – [FILL WARRANTY PERIOD]
[PRODUCT CATEGORY 3] – [FILL WARRANTY PERIOD]
[PRODUCT CATEGORY 4] – [FILL WARRANTY PERIOD]

Structural vs Cosmetic
Structural warranty covers defects that affect the integrity and safe use of the product. Cosmetic changes including minor surface marks, natural variations in materials, or weathering are not considered structural defects unless otherwise specified.
Damaged in Transit
Please inspect your product upon delivery. If you notice any transit damage, contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.
What Happens If There’s a Fault?

If a valid warranty claim is approved, Securely may:

  • Repair the product
  • Replace the faulty part
  • Replace the product
  • Provide a refund (where appropriate)

Where a specific component can be replaced, we reserve the right to supply replacement parts rather than a full product replacement.

How to Lodge a Warranty Claim

To submit a claim, please provide:

  • Proof of purchase
  • Description of the issue
  • Clear photos of the product
  • Installation details (if applicable)

Once received, our team will assess your claim and respond as soon as possible.

Consumer Guarantees (NZ)

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.

You are entitled to a repair, replacement or refund for a major failure.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under New Zealand law.

Need to lodge a warranty?
Please ensure your situation meets our warranty conditions and then submit your warranty claim here.
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