RETURNS POLICY

Changed your mind? No worries, we’ve got you.

At SECURELY, we want you to be completely satisfied with your purchase. If you change your mind, we’ll take it back as long as the product meets our easy-to-follow return conditions.

If you change your mind, we’ll accept returns within 30 days from the date of purchase, provided the product/s are:

A 2% restocking fee applies and will be deducted from your refund. (it helps cover processing costs). We reserve the right to decline or adjust a return if the product:

This policy is in addition to your rights under New Zealand Consumer Law, including your rights for faulty items, those protections still apply.

Initiate your return request

We aim to make this as easy and stress-free as possible.

Name(Required)

First Last

Email(Required)

Your order number(Required)

You can find this in the order confirmation email we sent you upon purchase or paper invoice sent in the product box.

Reason for return(Required)

Briefly explain why are you returning this item

Photos (if applicable)

Photos of the damage or anything you want to show us.

Drop files here or

Max. file size: 50 MB, Max. files: 5.

Faulty or Damaged Items

Please inspect your order on delivery.

If something arrives damaged or faulty, contact us within 48 hours with clear photos.

Under the Consumer Guarantees Act, you’re entitled to a repair, replacement or refund where applicable.

Re-shipping and repackaging fees do not apply to faulty items.

Return Shipping

Unless the item is faulty, return shipping costs are the responsibility of the customer.
We recommend using a tracked courier service, as Securely is not responsible for items lost during return transit.